F.A.Q.
Last updated: July 6th, 2026
FREQUENTLY ASKED QUESTIONS
SHIPPING, DUTIES & TARIFFS
Q: Do you ship to the United States?
A: Yes, U.S. Shipping is available with Economy & Express shipping options.
Q: I am in the USA, do I have to pay Tariffs on my parcel? (USA Only)
A: NO. Sculpture ships TARIFF-FREE! Sculpture is exempt from customs taxes, duties, or fees. Exempt under IEEPA's "informational materials" exemption (a provision protecting artwork and other expressive works from trade restrictions) (HTS Chapter 97, heading 9703). This includes protection from the current 2026 section 122 Tariffs.
This exemption covers custom duties and tariffs specifically, some carriers may still separately charge extra handling fees (extremely rare, unrelated to the tariff exemption above.)
Q: Do you ship to the United Kingdom?
A: Yes, Shipping is available, duties may apply. Use a trade assistant like: https://trade.ec.europa.eu/access-to-markets/en/my-trade-assistant to check whether you will be charged duties. Use HS code: 970390 export country: the Netherlands, destination country: Your country.
Q: I'm located in the European Union, do I have to pay anything extra when receiving my parcel?
A: NO. You are charged a VAT of 9% at the time of purchase, this is included in your price when checking out, you have to do nothing extra, no import applies. You'll just receive your parcel :)
Q: Do I have to pay taxes, customs duties, tariffs etc.?
A: This answer is for International buyers who are NOT located in the European Union, or in the United States of America: How to check for customs and import taxes: Use a trade assistant like: https://trade.ec.europa.eu/access-to-markets/en/my-trade-assistant to check whether you will be charged duties. Use HS code: 970390 export country: the Netherlands, destination country: Your country.
It is possible to arrange a DDP (Delivery-Duty-Paid) parcel for many countries, meaning you'll be able to receive your parcel more quickly and paid up front (if and when taxes apply). Instead of checking out with the cart, send an e-mail to: hello@sculptedreef.com to request a quote. Be sure to provide your shipping address and a list of which item(s) you'd like to order.
Q: Where can I find your most up to date Shipping Policy?
A: Right here: https://sculptedreef.com/policies/shipping-policy
Q: Why do you charge X amount for shipping?
A: The prices you see are as currently charged by the postal carriers. They are subject to change.
Q: Do you ship internationally, do you ship to my country?
A: Yes, a number of countries are able to check out automated through the cart. Please be aware all parcels are DAP (Delivered-at-Place). Meaning you are responsible for any applicable taxes, custom duties etc. see the answers in the section above for more details about whether this applies to you, and how to check if it applies to you.
If you'd like to receive your parcel DDP (Delivered-Duty-Paid) please reach out to request a quote. If your location does not have (a) shipping method(s) available but you would still like to order, please e-mail to: hello@sculptedreef.com to explore the possibilities.
Q: There is a shipping method available but it takes too long, can you provide Express Shipping to my location?
A: Not all countries are eligible for Express Shipping, but please get in touch and we'll ask our postal carriers for options.
Q: How long will shipping take?
A: After entering your shipping information in the cart, you'll be able to select a shipping method (if shipping is available to your location.)
The shipping method(s) available will list how many business days transit is expected to take, not taking into account any unforeseen delays due to extreme weather or delays in customs.
Please note transit times are in business days.
Take the expected transit time and add 1 - 3 days of processing time. Processing time is the time needed to process your payment and prepare your order for shipment, such as wrapping your item(s) and preparing documents for customs.
How quickly your parcel is processed depends on the amount of open orders and the payment method chosen. PayPal paid orders are generally processed faster. Card payments that are made through any other service can take up to 5 business days to be processed.
Please note we do our best to meet the stated timelines but can't guarantee them and are not responsible for postal carrier delays, customs, tariffs etc.
Q: Does my parcel come with a tracking link?
A: Most countries and types of shipping will include tracking. Remote locations may not have tracking available. If you'd like to make sure tracking is available, send an e-mail before placing any orders.
Q: My tracking link doesn't work / I need assistance with tracking my order.
A: Can't find your parcel? Don't hesitate to get in touch.
ARTWORK / AVAILABILITY
Q: I can't find the artwork I saw on your social media in your shop.
A: If you can't find a piece it's most likely already sold or not yet listed.
If you'd like to be notified about new work, I recommend subscribing to my newsletter. You will receive, on average, one e-mail per month.
Q: Do you offer commissions / make custom art?
A: Commissions / customs are closed indefinitely, thank you for your interest.
Q: What are your sculptures made of?
A: Generally, they are made of polymer clay over a wire armature. For specific answers, look in the description of the particular artwork in the shop.
OTHER
Q: I have a question about my order that's not answered in this F.A.Q.
A: Please e-mail to hello@sculptedreef.com with your question. Please put your order number in the subject line, this will allow me to assist you more quickly. For security reasons, only use the e-mail address associated with your order.